![]() ![]() I'm on the verge of tears trying to fix this (I have a deadline). This gets me nowhere, because I have an empty folder to work with. (Note: the 6.3.42 driver does not support macOS 13 Ventura.) 4854: Cintiq Pro: DTH-1620: After enabling and then disabling Tablet mode on a Cintiq Pro 16 and restarting the computer, touch functionality stops working. I tried contacting support (by phone), which diverted me to mail, where I've received an uninstaller-PDF-guide that basically tells me how to do what it says in the error message. What you can do about it while we fix it: Uninstall the current driver then install the 6.3.42 driver. The only button I can click is Close and then the installer quits. ![]() However, I can't do this, seeing as I only have an empty folder left called Wacom Utility after the third-party-uninstallment-idiocy. Once uninstalled, close the Wacom utility and re-start driver installation. Important: Your Wacom product must be connected to your computer to see available updates. To uninstall, search for "Wacom Utility." Once in the utility, click "Remove" under the Tablet Software heading. It can be opened on Mac by opening Launchpad from the Dock and selecting 'Wacom Center' Select the Settings icon and General settings to see what (if any) updates are available for your product. To continue with installation, the outdated driver must be uninstalled. I then downloaded the Mac driver for the PTH-660 and double-clicked it and got a message sayingĪ previous generation of the Wacom driver is currently installed on this system. Back home I uninstalled all Wacom files with CleanMyMac uninstaller, ( - this is probably where I made my mistake), and cleared the caches. How to Uninstall Wacom Drivers on Mac Open the PowerMyMac app on your Mac. My Wacom Intuos CTH-690 stopped working this morning, at the worst possible time, so I had no choice other than to go out and buy a new one. ![]()
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